Shipping policy

Shipping and Delivery Policy

Jovento is an online store operated by Alliant Co. through jovento.com. This policy explains how retail orders are processed, shipped, delivered, tracked, changed, and cancelled within the Kingdom of Saudi Arabia.

This policy should be read together with Jovento’s Return and Exchange Policy, Product Warranty Policy, Privacy Policy, and Terms of Service. Nothing in this policy limits any consumer right that cannot lawfully be excluded under the laws and regulations of Saudi Arabia.

Last updated: 21 September 2026

Shipping Coverage

Jovento delivers orders to supported addresses throughout the Kingdom of Saudi Arabia.

Delivery availability may depend on the customer’s location, courier coverage, product size, and other operational requirements. Any location-specific or product-specific delivery restrictions will be displayed during checkout where applicable.

International delivery is not currently available through jovento.com. For international, wholesale, or business-order inquiries, contact Jovento Customer Support before placing an order.

Order Processing

Orders are normally prepared and dispatched as soon as possible after payment has been successfully confirmed. Order processing is included within the estimated delivery timeframe below.

Some orders may arrive sooner. Delivery times may vary depending on the destination, courier capacity, public holidays and other operational circumstances.

Processing may take longer during:

Major promotions and sales
Official public holidays
Periods of unusually high order volume
Payment or security verification
Product availability checks
Circumstances outside Jovento’s reasonable control

If a material processing delay occurs, Jovento will provide an update using the contact information supplied with the order where reasonably possible.

Estimated Delivery Time

Orders are normally delivered within 3–5 business days after payment confirmation

Delivery times are estimates and may vary depending on:

The delivery location
Courier capacity and operating schedules
Official public holidays
Weather or transportation conditions
Incorrect or incomplete customer information
Difficulty accessing the delivery address
Other operational circumstances outside Jovento’s reasonable control

An estimated delivery date is not a guaranteed delivery appointment unless Jovento expressly confirms otherwise.

If an unexpected delay occurs, Jovento will provide available information received from the assigned courier and take reasonable steps to complete delivery.

Shipping Fees and Free Delivery

Jovento provides free standard delivery for eligible orders with a value of SAR 100 or more after applicable discounts.

For orders below SAR 100, the applicable delivery charge will be displayed during checkout before payment is completed.

Any destination-specific or product-specific delivery charges or conditions will be displayed during checkout where applicable.

Promotional free-delivery offers may be subject to separate conditions published with the relevant promotion.

Order Tracking

When tracking information becomes available, a tracking number or tracking link may be sent to the email address or mobile number provided with the order.

Tracking information may require some time to become active after the order has been transferred to the courier.

Customers may contact Jovento Customer Support if tracking information is unavailable or has not been updated for an unusual period.

Delivery Address and Contact Information

The customer is responsible for providing complete and accurate delivery information, including:

Customer or recipient name
Mobile number
City and district
Street name and building number
National Address or short address where required
Apartment, unit, floor, or other location details where applicable

Contact Jovento immediately if an address or telephone number needs to be corrected.

Jovento will attempt to update the information, but changes cannot be guaranteed after an order has been prepared or transferred to the courier.

Jovento is not responsible for delays or failed delivery caused solely by materially incorrect or incomplete information provided by the customer. Additional delivery costs resulting from such information may be charged to the customer where permitted by law.

This does not affect any consumer right that cannot lawfully be excluded.

Receiving the Order

The customer or an authorized person should be available to receive the order at the provided address.

Before accepting delivery, the recipient should inspect the external packaging for visible damage, opening, tampering, or an incorrect number of packages where reasonably possible.

The courier may request the recipient’s name, identification, signature, delivery code, or other reasonable confirmation of receipt.

Signing for or accepting an order does not remove the customer’s rights concerning concealed damage, incorrect products, missing items, defects, or other rights protected by applicable law.

Failed Delivery

Delivery may fail if:

The customer cannot be contacted
Nobody is available to receive the order
The address is incorrect, incomplete, or inaccessible
The customer refuses delivery without a qualifying product or fulfilment issue
The courier cannot complete delivery after reasonable attempts

If an order is returned to Jovento because of a customer-related delivery failure, Jovento will contact the customer regarding available redelivery, cancellation, or refund options.

Additional redelivery or return costs may be charged or deducted where the failure resulted from incorrect customer information, customer unavailability, or an unjustified refusal, where permitted by law.

Such charges will not apply when delivery fails because of a verified Jovento or courier error.

Damaged, Incorrect or Incomplete Deliveries

If an order arrives visibly damaged, opened, incomplete, or different from the order placed, contact Jovento Customer Support as soon as reasonably possible.

Reporting visible shipping damage within 48 hours helps Jovento investigate the matter promptly with the courier. This requested reporting period does not remove or shorten any mandatory consumer right.

Please provide:

The order number or purchase invoice
Clear photographs or video of the product and reported issue
Photographs of the outer and inner packaging
A photograph of the shipping label
Details of any missing or incorrect items

Keep the product, packaging, accessories, manuals, and shipping materials until the claim has been reviewed.

Verified damaged, incorrect, or incomplete orders will be handled according to Jovento’s Return and Exchange Policy, Product Warranty Policy, and applicable Saudi law.

The customer will not be charged an authorized return or collection cost for a verified Jovento fulfilment error or qualifying delivery-related issue.

Delivery Delays and Consumer Rights

Jovento will take reasonable steps to deliver orders within the stated or agreed delivery period.

If Jovento becomes aware of an expected delay or difficulty that may materially affect delivery, the customer will be informed where reasonably possible.

Unless Jovento and the customer have agreed to another delivery period, the customer may have the right to cancel the order if delivery is delayed for more than 15 days from the date the contract was concluded or beyond the agreed delivery date. The customer may recover the amounts paid and other costs resulting from the delay, except where the delay was caused by force majeure, in accordance with applicable Saudi law.

Nothing in this policy restricts any cancellation, refund, or compensation right provided under the mandatory laws and regulations of Saudi Arabia.

Order Changes and Cancellations

Contact Jovento Customer Support immediately if you need to change or cancel an order.

Jovento will attempt to process the request, but a change or cancellation cannot be guaranteed after payment processing, order preparation, or dispatch has begun.

If an order has already been transferred to the courier, the customer may need to receive the order and submit a return request under Jovento’s Return and Exchange Policy.

Where cancellation results solely from a customer request and is not caused by a Jovento error, product issue, or other qualifying reason, applicable delivery or return costs may be charged or deducted where permitted by law. Any applicable cost will be communicated before the request is completed where reasonably possible.

No cancellation or return delivery charge will apply when the cancellation results from a verified Jovento fulfilment error or another situation in which the customer is legally entitled to cancel without bearing those costs.

Cancellation by Jovento

Jovento may cancel an order where reasonably necessary and permitted by law, including where:

The product is unavailable
Payment cannot be authorized or verified
The order is identified as potentially fraudulent or presents a security concern
The delivery information is materially incomplete or invalid
A legal or regulatory restriction prevents fulfilment
Fulfilment becomes impossible because of circumstances outside Jovento’s reasonable control

If Jovento cancels an order after payment has been collected, the customer will be notified and the applicable amount will be refunded to the original payment method.

The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, Tabby, Tamara, or other payment method used.

Circumstances Outside Our Control

Jovento will not be responsible for a delay or failure caused by circumstances outside its reasonable control, including severe weather, transportation disruption, government action, public emergencies, system failures, courier disruption, or other force-majeure events.

Where such circumstances materially affect an order, Jovento will take reasonable steps to inform the customer and explain the available options under the order terms and applicable law.