Shipping policy

Shipping and Delivery Policy

Jovento ("we", "us", and "our") is the operator of (https://jovento.com) ("Website"). By placing an order through this Website, you agree to the terms and conditions outlined below. This policy has been established to ensure both parties are fully aware of and mutually agree upon these arrangements, protecting our shared interests and setting clear expectations for our services.

Shipping Regions

We currently offer shipping services across the Kingdom of Saudi Arabia. For international shipping inquiries, please contact our customer support team.

Order Processing Time

  • Orders are processed and shipped within 1-2 business days from the date of payment confirmation.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Methods and Timeframes

  • Standard Delivery: Takes 5-7 business days.

  • Actual delivery dates may vary based on geographic location, courier delays, or any unforeseen circumstances beyond our control.

Shipping Fees

  • Standard Delivery: Completely free for orders exceeding SAR 100. For orders below this amount, additional shipping fees will apply at checkout.

  • The customer is fully responsible for any customs duties or additional local fees, if applicable.

Order Tracking

  • Once your order has been shipped, your tracking number will be sent directly to you via email.

  • You can track the progress of your shipment through the official tracking portal of the assigned logistics provider.

Failed Delivery Attempts

  • If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the courier service will make one additional attempt.

  • If delivery fails after multiple attempts, the shipment may be returned to our warehouse. Re-shipping the order will require the customer to pay additional shipping fees.

Damaged or Missing Items

  • If your shipment arrives damaged or has missing items, please contact us within 48 hours of the delivery date, attaching supporting photos and evidence.

  • Claims submitted after this period may not be eligible for a replacement or a financial refund.

Change of Shipping Address

  • Shipping addresses can only be modified or changed before the order leaves our warehouse and actual transit begins. Once the product has been shipped, no modifications can be made to the address.

  • To request an address change, please contact customer support immediately before the order status updates to "Shipped".

Cancellation Policy

  • Orders can only be canceled before they are shipped from the warehouse. Once the shipment is in transit, the order cannot be canceled under any circumstances, and the Return Policy will apply.

  • Refunds for canceled orders will be processed and returned to the customer's account within 7-10 business days.

Contact Information for Shipping Inquiries

For any questions or concerns regarding shipping and delivery, please reach out to us via:

  • Email: info@alliant.sa

  • Phone / WhatsApp: +966 55 754 2748

  • Registered Physical Address: EDGB7715, Yazid ibn Malik St 7715, Al Khalidiyah Ash Shamaliyah Dist. 2815, Dammam 32231, Kingdom of Saudi Arabia.

Alliant Company reserves the full right to update, amend, or modify this shipping policy at any time without prior notice to ensure ongoing compliance with local regulatory and commercial logistics frameworks.