Product Warranty Policy

Jovento is operated by Alliant Company. This policy explains the warranty coverage and after-sales procedures for products purchased through jovento.com.

Orders placed through Noon, Amazon, or another official marketplace must normally be submitted through the same platform and may also be subject to that platform’s procedures.

Last updated: 2 August 2026

Warranty Coverage

Eligible televisions, monitors, home appliances, and other electrical or electronic products sold by Jovento include a two-year warranty against manufacturing defects unless a longer warranty period is confirmed on the product page, packaging, warranty document, or invoice.

The warranty begins from the purchase or delivery date shown in the relevant sales records, as applicable under Saudi regulations.

Non-electronic products—including wall mounts, stands, cleaning tools, and similar accessories—do not automatically include a two-year warranty unless specific warranty coverage is stated on the product page or invoice.

Nothing in this policy reduces any mandatory warranty or consumer right provided under the laws and regulations of the Kingdom of Saudi Arabia.

What the Warranty Covers

The warranty covers verified manufacturing defects arising during normal use of the product within the applicable warranty period.

Depending on the nature of the defect and applicable regulations, the available remedy may include:

• Inspection and technical diagnosis.

• Repair of the manufacturing defect.

• Replacement of defective parts.

• Replacement of the product where required.

• Refund of the applicable purchase amount where required.

• Another remedy provided under Saudi law.

Jovento or Alliant Company may appoint an authorized service provider, supplier, manufacturer, or technical specialist to inspect or repair the product.

Warranty Requirements

To submit a warranty request, the customer should provide:

• The Jovento order number, invoice, or other acceptable proof of purchase.

• The product model and serial number, where applicable.

• A clear description of the reported problem.

• Photographs or video showing the issue where reasonably required.

• The customer’s contact information and delivery location.

• Any additional information reasonably required for technical diagnosis.

The product must retain its original serial number, identification label, or warranty seal where applicable. A missing or altered identifier may affect our ability to verify the product and warranty claim.

Missing original packaging does not automatically cancel a valid manufacturing-defect claim. However, the customer must package the product safely when transportation is required.

Technical Inspection

Submitting a warranty request does not automatically confirm that the issue is a manufacturing defect.

Jovento may first perform remote troubleshooting and may then arrange inspection, collection, delivery to a service centre, or another reasonable assessment method.

The inspection will determine:

• Whether a manufacturing defect exists.

• Whether the product remains within its warranty period.

• Whether the reported issue is covered by the warranty.

• Whether repair, replacement, refund, or another remedy is appropriate.

• Whether the issue resulted from misuse, external damage, installation, software, compatibility, or another cause.

If no covered defect is found, Jovento will explain the inspection result and the available options.

Warranty Exclusions

The warranty does not normally cover faults or damage resulting from:

• Accident, misuse, abuse, negligence, or improper handling.

• Physical damage, impact, cracked screens, bending, or dropping.

• Liquid exposure, excessive moisture, corrosion, fire, sand, dust, insects, or pests.

• Use with unsuitable voltage, unstable electricity, power surges, or incorrect adapters.

• Installation, repair, modification, or opening by an unauthorized person where this caused or contributed to the problem.

• Failure to follow the product’s operating, safety, maintenance, or installation instructions.

• Use of the product for a purpose or environment for which it was not designed.

• Normal wear and tear or cosmetic deterioration that does not affect normal operation.

• Natural reduction in the performance of batteries, filters, lamps, and other consumable components through ordinary use.

• Loss of data, passwords, accounts, applications, subscriptions, or customer-installed content.

• Damage occurring during unauthorized transportation or because of unsuitable packaging.

• External events or circumstances not caused by a manufacturing defect.

An exclusion will apply only to the extent that the excluded event caused or contributed to the reported problem. It will not be used to reject an unrelated, verified manufacturing defect or another right protected under Saudi law.

Applications, Software and Compatibility

Availability and performance of third-party applications, streaming services, subscriptions, online platforms, and digital content may depend on:

• The product’s stated operating system and specifications.

• The application or service provider.

• Regional availability.

• Internet connection and network settings.

• Customer accounts and subscriptions.

• Software updates or provider policy changes.

The removal, restriction, or modification of a third-party application or service is not automatically considered a product manufacturing defect.

However, this limitation does not apply if the product materially fails to provide a compatibility or function expressly stated by Jovento at the time of sale.

Installing unauthorized software, modifying the operating system, rooting the device, or using incompatible applications may affect warranty coverage where the action causes or contributes to the reported issue.

Repair, Replacement and Refund Rights

Jovento will handle verified warranty claims within the periods and procedures required under applicable Saudi regulations.

If a covered electrical or electronic product cannot be repaired within the applicable period, or repeated repairs for the same defect exceed the permitted limit, the customer may be entitled to request replacement or recover the purchase amount in accordance with Saudi regulations.

Any period during which the customer cannot use the product because of a covered warranty repair will be handled according to applicable warranty-extension requirements.

A replacement product may be new or otherwise permitted under applicable regulations and must provide the rights and coverage required by law.

Where the same model is unavailable, Jovento will discuss the legally available options with the customer.

Transportation and Service Costs

For a verified manufacturing defect covered by warranty, Jovento will bear the authorized inspection, repair, replacement, and transportation costs required under applicable law.

The customer must not send the product to an address or service centre without first receiving instructions from Jovento.

If inspection confirms that the issue is not covered by the warranty, the customer may be responsible for authorized transportation, inspection, repair, or replacement costs where permitted by law. These costs will be explained before carrying out any chargeable repair.

Products Arriving Damaged or Incorrect

A product received damaged, incomplete, incorrect, or materially different from its description should be reported to Jovento as soon as reasonably possible.

These cases are handled under Jovento’s Return and Exchange Policy and applicable Saudi consumer-protection requirements. They are not limited solely to this warranty procedure.

Marketplace Purchases

For products purchased through Noon, Amazon, or another official marketplace, the customer should normally open the request through the relevant marketplace account or customer-support system.

The customer should provide the marketplace order number, invoice, product information, and requested evidence.

Marketplace procedures do not reduce mandatory warranty rights.

How to Submit a Warranty Request

Contact Jovento Customer Support:

Alliant Company – Jovento
Website: jovento.com
Email: info@alliant.sa
Phone and WhatsApp: +966 55 754 2748

Please provide your order details, product model, serial number, and a clear description of the issue.

Do not deliver or ship the product until Jovento provides the applicable inspection or service instructions.

Policy Updates and Customer Rights

Jovento may update this policy to reflect changes in products, service arrangements, warranty procedures, or applicable regulations.

The latest version will be published on jovento.com with an updated revision date.

Changes will not retroactively reduce warranty rights attached to a product already purchased.

Nothing in this policy excludes, restricts, or replaces mandatory rights granted under the laws and regulations of the Kingdom of Saudi Arabia.