Return and Exchange Policy

Jovento is an online store operated by Alliant Company through jovento.com. This policy applies to retail purchases made directly through jovento.com.

Orders placed through Noon, Amazon, or another official marketplace must normally be returned through the same platform and may also be subject to that platform’s procedures and terms. Marketplace procedures do not limit any mandatory consumer right provided under Saudi law.

Last updated: 30 July 2026

Seven-Day Return Period

Customers may request to return an eligible product within the seven calendar days following the date on which the product is received, provided that the customer has not used, installed, altered, damaged, or otherwise benefited from the product.

For a change-of-mind return, the product should be:

• In its original condition

• Complete with all accessories, manuals, promotional gifts, and proof of purchase or order information

• Returned with its original packaging as far as reasonably possible

• Safely packaged to prevent damage during transportation

• Not subject to an applicable statutory return exception

Opening the packaging solely to inspect the product does not automatically cancel the customer’s statutory rights. However, a product that has been used or installed cannot normally be returned merely because the customer changed their mind.

Missing or damaged packaging may be considered when assessing the product’s condition and whether it has been used or damaged, but packaging alone will not be used to deny a statutory return right where such refusal is not permitted by law.

Packaging requirements will not be used to deny a valid claim concerning a defective, damaged, incorrect, incomplete, counterfeit, or misdescribed product.

Change of Mind or Customer Ordering Error

An eligible, unused product may be returned during the seven-day return period when the customer:

• Changes their mind

• Orders the wrong model or size

• Selects the wrong specification, colour, variant, or SKU

• Determines that the product is unsuitable after inspecting it without using or installing it

In these cases, the customer is responsible for the authorized return-shipping or collection cost and other costs lawfully resulting from the cancellation, unless Jovento agrees otherwise.

The customer must follow the return instructions provided by Jovento and ensure that the product is packed safely.

Damaged, Defective, Incorrect or Incomplete Products

If a product arrives damaged, defective, incomplete, materially different from its description, or different from the product ordered, contact Jovento Customer Support as soon as reasonably possible.

Reporting visible shipping damage within 48 hours helps Jovento investigate the matter with the delivery company. This requested reporting period does not remove or shorten any mandatory consumer right.

Please provide:

• The order number or purchase invoice

• Clear photographs or video showing the reported issue

• Photographs of the product packaging and shipping label

• A description of the problem

• The product model and serial number where applicable

Keep the product, packaging, accessories, manuals, and shipping materials until the claim has been reviewed.

Jovento may inspect or test the product or arrange an assessment by Alliant Company, an authorized service provider, supplier, or manufacturer before completing the claim.

When the claim is verified, Jovento will bear the authorized return or collection cost and provide the remedy required under applicable law and warranty conditions. Depending on the circumstances, this may include:

• Replacing the product

• Repairing the product where appropriate

• Supplying missing parts or accessories

• Refunding the applicable purchase amount

• Providing another remedy required under Saudi law

The customer will not be charged return-shipping or collection costs for a verified damaged, defective, incorrect, incomplete, or misdescribed product.

Defects Discovered After Seven Days

The end of the seven-day change-of-mind period does not cancel the customer’s rights relating to manufacturing defects, warranty coverage, misleading descriptions, counterfeit products, or incorrectly supplied products.

Eligible electrical and electronic products may remain covered by the applicable product warranty. Warranty duration, exclusions, inspection requirements, repair procedures, replacement conditions, and other after-sales terms are explained in Jovento’s Product Warranty Policy and applicable Saudi regulations.

Non-electronic products do not automatically include a two-year warranty unless specific warranty coverage is stated on the product page, packaging, or invoice.

Products Not Eligible for Change-of-Mind Return

A change-of-mind return may be refused where permitted under the Saudi E-Commerce Law, including when:

• The product has been used, installed, altered, misused, or damaged by the customer

• The customer has benefited from the product beyond what was reasonably necessary to inspect it

• The product was specially manufactured, modified, or procured according to specifications selected by the customer, unless it is defective or does not match the agreed specifications

• Used video recordings, discs, computer programs, or similar recorded media are involved

• The purchase concerns newspapers, magazines, publications, or books

• A defect appeared in the product because of the customer’s mishandling or improper possession

• The transaction concerns accommodation, transportation, or catering services

• The product consists of software or another program supplied by online download, unless it is defective in a way that prevents completion of the download or does not match what was agreed

• Another statutory exception under applicable Saudi law applies

These exclusions apply only to change-of-mind returns. They do not limit the customer’s rights concerning a defective, damaged, counterfeit, misdescribed, incomplete, or incorrectly supplied product.

Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, Jovento may offer:

• A suitable alternative accepted by the customer

• Store credit where the customer agrees

• A refund where applicable

If the replacement product has a different price, the customer must pay the difference or will receive the applicable balance, as appropriate.

No alternative product or store credit will be imposed instead of a refund where the customer is legally entitled to receive a refund.

Refunds

Approved refunds will normally be issued through the original payment method unless another method is agreed with the customer or required by the payment provider or applicable law.

For an approved change-of-mind return, Jovento may deduct an authorized return-shipping or collection cost and other costs lawfully resulting from the cancellation, where permitted by law.

Refund processing will begin after the returned product is received and its condition and eligibility are verified. Jovento will process approved refunds without unreasonable delay.

The time required for a refund to appear in the customer’s account may depend on the bank, card issuer, payment provider, Tabby, Tamara, digital-wallet provider, or other financing service.

Instalment payments and outstanding instalments will be adjusted according to the relevant payment provider’s procedures.

Delivery charges and other amounts will be refunded where required by applicable law or where the return results from a verified Jovento fulfilment error or qualifying product issue.

How to Request a Return or Exchange

Contact Jovento within the applicable return period:

WhatsApp and phone: +966 55 754 2748
Email: info@alliant.sa
Website: jovento.com

Provide the order details and reason for the request. Photographs or video may be required depending on the nature of the claim.

Do not send a product to an address without first receiving return instructions from Jovento.

Sending a product without the correct return instructions may delay identification, inspection, and processing. It does not by itself remove a statutory right, but the customer may be responsible for avoidable costs or loss caused by using an unauthorized address or shipping method.

For orders placed through Noon, Amazon, or another marketplace, initiate the request through the marketplace account or customer-support system unless Jovento instructs you otherwise.

Inspection and Claim Decisions

Approval of a return request may remain conditional until Jovento receives and inspects the product.

If a returned product does not meet the stated change-of-mind conditions, Jovento will explain the reason and the available options. The customer may be responsible for having an ineligible product returned to them where permitted by law.

Any inspection or claim decision will be made reasonably and will not restrict any consumer right that cannot lawfully be excluded.

Policy Updates and Customer Rights

Jovento may update this policy to reflect changes in its operations, sales channels, delivery arrangements, payment methods, or regulatory obligations.

The latest version will be published on jovento.com with an updated revision date.

Nothing in this policy excludes, restricts, or replaces rights provided to customers under the mandatory laws and regulations of the Kingdom of Saudi Arabia.