Frequently Asked Questions

Jovento is a Saudi online store operated by Alliant Co. and based in Dammam. It offers televisions, monitors, electronics, home appliances, accessories, networking products and selected home essentials. Customers choose Jovento for clear product information, competitive and transparent pricing, delivery across Saudi Arabia, and accessible customer and after-sales support.

VISIO (فيسيو) is a Saudi consumer electronics brand owned by Alliant Co. and is not affiliated with VIZIO Inc., the American television manufacturer. Alliant supplies VISIO products to retailers and showrooms across Saudi Arabia, while Jovento is an ecommerce store operated by Alliant Co. for online purchases. VISIO offers televisions and electronics selected for the Saudi market, with different screen sizes, operating systems and specifications. Eligible VISIO electronics purchased from Jovento include a two-year warranty and local after-sales support.

Browse jovento.com, select the required product and options, and add it to your cart. Review your order, enter the delivery details, select an available payment method, and complete checkout. An order confirmation will be sent after the order is successfully placed.

Jovento accepts Mada, Visa, Mastercard, Apple Pay, STC Pay, Tabby, and Tamara. The payment methods available for your order will appear at checkout and may vary depending on the order value and the payment provider’s eligibility requirements.

Standard delivery across Saudi Arabia is free for orders of SAR 100 or more after applicable discounts. For orders below SAR 100, the delivery fee will be displayed at checkout before payment.

Orders are normally prepared and dispatched within 1–2 business days after payment is successfully confirmed. Standard delivery usually takes approximately 5–7 business days after dispatch. When tracking information becomes available, a tracking number or link may be sent to the email address or mobile number provided with the order.

Contact Jovento Customer Support immediately if you need to change or cancel an order. Jovento will attempt to process the request, but a change or cancellation cannot be guaranteed after payment processing, order preparation or dispatch has begun. If the order has already been transferred to the courier, you may need to receive it and submit a return request under Jovento’s Return and Exchange Policy.

Customers may request to return an eligible product within seven calendar days after receiving it, provided the product has not been used, installed, altered, damaged or otherwise benefited from. It should be complete with its accessories and proof of purchase and returned with its original packaging as far as reasonably possible. For a change of mind or customer ordering error, the customer is responsible for the authorized return-shipping or collection cost where permitted by law. Additional conditions and exclusions are explained in Jovento’s Return and Exchange Policy.

Contact Jovento as soon as possible, preferably within 48 hours of delivery. Provide your order number, a description of the issue, and clear photographs or video of the product, packaging, and shipping label. The 48-hour reporting request helps us investigate quickly and does not limit your rights under applicable Saudi regulations.

Eligible televisions, monitors, home appliances and other electrical or electronic products sold by Jovento include a two-year warranty against manufacturing defects unless a longer warranty period is stated on the product page, packaging, warranty document or invoice. Non-electronic products, including wall mounts, stands, cleaning tools and similar accessories, do not automatically include a two-year warranty unless specific warranty coverage is stated.

To request warranty support, contact Jovento Customer Support and provide your order number or purchase invoice, the product name and model, and a clear description of the issue. Photos or videos may also be requested to help assess the problem.